At Ruca Naturals, we strive to provide efficient and reliable shipping services to our valued customers. Our shipping policy ensures that your orders are processed and dispatched in a timely manner, allowing you to receive your products as quickly as possible.

All orders placed with us will be dispatched from our warehouse within 3-10 business days. Please note that the shipping timeframe is calculated from the date of dispatch.

It's important to keep in mind that all dispatch times and shipping times are estimated in business days, which include Monday to Friday. These estimated delivery timeframes are based on Metro areas only. Please note that shipping times may be subject to customs clearance delays and other circumstances beyond our control.

Once your order has been confirmed, we are unable to make changes to your shipping addresses or redirect your parcel. Therefore, please ensure that the shipping address provided during checkout is accurate and up to date.

While we strive to offer our services to as many locations as possible, there may be instances where we are unable to deliver to certain areas. In such cases, we will inform you promptly and discuss alternative options, such as canceling the order or arranging delivery to an alternative address.

If you have any further questions or concerns regarding our shipping policy, please do not hesitate to contact us at info@rucanaturals.com. Our dedicated customer support team is here to assist you.